Stakeholder Dialogue & Relationship Management Training
Turn community friction and protest into dialogue that builds lasting trust with local leaders, activist groups and community members. This two-day stakeholder dialogue training in Malaysia covers power and influence mapping, negotiation and de-escalation, FPIC protocols for indigenous and local development projects and community advisory boards.
Course overview
Master negotiation, active listening, and conflict resolution techniques required to build long-term trust with activist groups, local leaders, and community members.
Programme: Stakeholder Relationship Management & High-Impact Dialogue
What you will learn
- Navigate complex, high-stakes stakeholder environments with confidence.
- Transform community conflict and protest into constructive, collaborative dialogue.
- Establish permanent, transparent communication channels and feedback loops.
Course outline
Explore the 8 modules covered in the programme. The sequence and emphasis can be tailored to participant needs.
Day 1 | Foundations and core skills
Strategic Stakeholder Identification & Profiling
- Mapping influence, interest, and power dynamics across community groups.
High-Stakes Negotiation & Conflict Resolution
- De-escalating friction and reaching mutually acceptable agreements.
Free, Prior, and Informed Consent (FPIC)
- Operationalizing FPIC protocols in indigenous and local development projects.
Facilitating Participatory Workshops
- Tools and techniques for effective, democratic community town halls.
Day 2 | Application and action planning
Non-Violent & Active Listening Strategies
- Building empathy and trust through authentic communication.
Managing Activist & NGO Expectations
- Proactively engaging critical external groups and watchdog organizations.
Establishing Community Advisory Boards (CABs)
- Creating durable institutional mechanisms for continuous dialogue.
Roleplay & Crisis Dialogue Simulation
- Simulating complex community negotiation scenarios with professional feedback.
Roleplay & Crisis Dialogue Simulation
Trainer-led explanation and discussion connect the module topics to workplace application.
Who this course is for
CSR and sustainability professionals, corporate foundations, community engagement teams, NGO leaders and social-impact programme managers.
Before you join
Bring a learning objective and an anonymised example to discuss. Confirm any software accounts, equipment or other prerequisites with ISDS before booking.
How to join this Stakeholder Dialogue & Relationship Management course in Malaysia
Looking for a stakeholder relationship management course built around community negotiation and dialogue? It suits CSR and sustainability professionals, community engagement teams, NGO leaders and social-impact programme managers, who leave having practised complex community negotiations in roleplay and crisis dialogue simulations with professional feedback.
Latihan Dialog dan Pengurusan Hubungan Pihak Berkepentingan di Malaysia
Kursus 2 hari untuk profesional CSR, pasukan penglibatan komuniti, pemimpin NGO dan pengurus program impak sosial. Peserta memetakan pengaruh pihak berkepentingan, berunding dan meredakan konflik, melaksanakan protokol FPIC serta berlatih dialog krisis melalui main peranan. Kelas awam dan latihan dalaman boleh dibincangkan mengikut keperluan organisasi. Sila sahkan kelayakan HRD Corp (HRDF), pengaturan tuntutan, yuran dan tarikh dengan ISDS sebelum membuat tempahan.
Your trainer
Dr Jude Selvaraj Joseph
A master trainer and consultant with more than 25 years of corporate experience across education, hospitality, logistics and supply chain. His work connects leadership, people development and operational improvement.
Trainer availability is confirmed for each programme.
Get the full course brochure
View the full outline, learning outcomes and learning approach in the PDF, download a copy, or have it emailed to you.
Questions about Stakeholder Dialogue & Relationship Management
Does this stakeholder dialogue training cover FPIC?
Yes. One module covers operationalising Free, Prior and Informed Consent (FPIC) protocols in indigenous and local development projects. It sits alongside stakeholder power mapping, negotiation and de-escalation, participatory town hall facilitation and community advisory boards, and the course ends with roleplay and crisis dialogue simulations with professional feedback.
Who should attend Stakeholder Dialogue & Relationship Management training?
CSR and sustainability professionals, corporate foundations, community engagement teams, NGO leaders and social-impact programme managers.
Who teaches the Stakeholder Dialogue & Relationship Management course?
Dr Jude Selvaraj Joseph is the assigned trainer. Trainer availability is confirmed with your programme arrangements.
How is the course taught?
Trainer-led explanation and discussion connect the module topics to workplace application.
How long is the Stakeholder Dialogue & Relationship Management course?
The course runs for 2 days. Ask ISDS about the next public session or an in-house schedule for your team.
Is the Stakeholder Dialogue & Relationship Management course HRDF claimable?
Ask ISDS to confirm HRD Corp (formerly HRDF) eligibility and claim arrangements for this programme before booking. Where applicable, claims are arranged through our partner, Orange Revolution.
Will I receive a certificate for the Stakeholder Dialogue & Relationship Management course?
Public-class participants receive a certificate of participation. Ask ISDS about certificate arrangements for in-house training.
How much does the Stakeholder Dialogue & Relationship Management course cost?
Ask for a quotation or an in-house proposal. Share your course, team size and preferred dates, and we will confirm the format, fees, inclusions and any HRD Corp claim arrangements.