Employee Experience & Journey Mapping Course
Use employee journeys and design thinking to locate workplace friction and develop improvements with the people affected. This two-day training programme is available for public or in-house delivery in Malaysia.
Course overview
Apply Design Thinking principles to engineer high-touch, friction-free employee journeys across key workplace touchpoints.
Programme: Employee Experience (EX) Architecture & Journey Mapping
What you will learn
- Boosts retention, enhances employee net promoter scores (eNPS), and elevates overall workforce productivity.
Course outline
Explore the 8 modules covered in the programme. The sequence and emphasis can be tailored to participant needs.
Day 1 Modules (4 Modules)
Principles of Employee Experience Design & Design Thinking
Mapping Employee Lifecycle Touchpoints & 'Moments That Matter'
Creating Employee Personas & Empathy Mapping
Identifying & Eliminating Workplace Friction Points
Day 2 Modules (4 Modules)
Co-Creating Solutions with Cross-Functional Employee Groups
Designing Digital & Physical Workplace Touchpoints
Implementing Real-Time Employee Feedback & Pulse Systems
Linking EX Improvements to Business ROI & Retention Metrics
Linking EX Improvements to Business ROI & Retention Metrics
Trainer-led explanation and discussion connect the module topics to workplace application.
Who this course is for
Employee experience teams, HR business partners, organisation development practitioners and HR service owners improving workplace touchpoints.
Before you join
Bring an employee journey, recurring workplace friction point or feedback theme. Use anonymised examples and confirm any equipment, software accounts or other prerequisites with ISDS before booking.
How to join this Employee Experience & Journey Mapping course in Malaysia
Use employee journeys and design thinking to locate workplace friction and develop improvements with the people affected. Share your objectives, participant roles and preferred dates with ISDS to arrange public or in-house training. We will confirm trainer availability, fees and delivery requirements.
Kursus Pengalaman Pekerja dan Pemetaan Perjalanan di Malaysia
Kursus dua hari tentang titik sentuh pekerja, persona, pemetaan empati, halangan kerja, reka bentuk bersama, maklum balas dan pengukuran pengalaman. Kelas awam dan latihan dalaman boleh dibincangkan mengikut keperluan organisasi. Sila sahkan kelayakan HRD Corp (HRDF), pengaturan tuntutan, yuran dan tarikh dengan ISDS sebelum membuat tempahan.
Your trainer
Elizabethmary Gnanapragasam
A Learning and Development and Human Resources professional with more than 25 years of experience in people capability and organisational growth. Her expertise includes coaching, change management, performance management, employee engagement and leadership development.
Trainer availability is confirmed for each programme.
Get the full course brochure by email
Enter your contact details to receive the full course outline, learning outcomes and learning approach by email.
Questions about Employee Experience & Journey Mapping
What does the Employee Experience & Journey Mapping course cover?
Day one covers Principles of Employee Experience Design & Design Thinking; Mapping Employee Lifecycle Touchpoints & 'Moments That Matter'; Creating Employee Personas & Empathy Mapping; Identifying & Eliminating Workplace Friction Points. Day two covers Co-Creating Solutions with Cross-Functional Employee Groups; Designing Digital & Physical Workplace Touchpoints; Implementing Real-Time Employee Feedback & Pulse Systems; Linking EX Improvements to Business ROI & Retention Metrics.
Who should attend Employee Experience & Journey Mapping training?
Employee experience teams, HR business partners, organisation development practitioners and HR service owners improving workplace touchpoints.
Who teaches the Employee Experience & Journey Mapping course?
Elizabethmary Gnanapragasam is the assigned trainer. Trainer availability is confirmed with your programme arrangements.
How does employee journey mapping support workplace improvements?
The course combines lifecycle touchpoints, moments that matter, personas and empathy mapping with friction analysis and employee co-design. Digital and physical touchpoints, pulse feedback and business measures are also included.
How long is the Employee Experience & Journey Mapping course?
The course runs for 2 days. Ask ISDS about the next public session or an in-house schedule for your team.
Is the Employee Experience & Journey Mapping course HRDF claimable?
Ask ISDS to confirm HRD Corp (formerly HRDF) eligibility and claim arrangements for this programme before booking. Where applicable, claims are arranged through our partner, Orange Revolution.
Will I receive a certificate for the Employee Experience & Journey Mapping course?
Public-class participants receive a certificate of participation. Ask ISDS about certificate arrangements for in-house training.
How much does the Employee Experience & Journey Mapping course cost?
Ask for a quotation or an in-house proposal. Share your course, team size and preferred dates, and we will confirm the format, fees, inclusions and any HRD Corp claim arrangements.