Conflict Resolution & Employee Relations Course
Address workplace disputes through structured mediation, fair investigation, de-escalation and rebuilding working relationships. This two-day training programme is available for public or in-house delivery in Malaysia.
Course overview
Equip HR professionals with advanced dispute resolution, mediation, and restorative justice skills to navigate complex workplace conflicts.
Programme: Conflict Resolution, Restorative Justice & Employee Relations
What you will learn
- Resolves workplace disputes quickly, preserves working relationships, and prevents costly litigation.
Course outline
Explore the 8 modules covered in the programme. The sequence and emphasis can be tailored to participant needs.
Day 1 Modules (4 Modules)
Root Causes of Workplace Conflict in High-Pressure Environments
Interest-Based Mediation & Negotiation Techniques for HR
Restorative Justice Frameworks vs. Punitive Disciplinary Action
Managing High-Conflict Personalities & Difficult Conversations
Day 2 Modules (4 Modules)
Conducting Impartial, Trauma-Informed Internal Workplace Investigations
De-escalation Strategies in Crisis & Grievance Scenarios
Drafting Legally Sound Settlement & Resolution Agreements
Post-Conflict Team Re-Integration & Relationship Repair
Post-Conflict Team Re-Integration & Relationship Repair
Trainer-led explanation and discussion connect the module topics to workplace application.
Who this course is for
HR business partners, employee relations specialists, people managers and workplace mediators involved in conflict or grievance handling.
Before you join
Bring an anonymised conflict scenario or employee-relations process question. Use anonymised examples and confirm any equipment, software accounts or other prerequisites with ISDS before booking.
How to join this Conflict Resolution & Employee Relations course in Malaysia
Address workplace disputes through structured mediation, fair investigation, de-escalation and rebuilding working relationships. Share your objectives, participant roles and preferred dates with ISDS to arrange public or in-house training. We will confirm trainer availability, fees and delivery requirements.
Latihan Penyelesaian Konflik dan Hubungan Pekerja di Malaysia
Latihan dua hari tentang pengantaraan, pendekatan pemulihan, perbualan sukar, penyiasatan dalaman, pengurangan ketegangan dan pemulihan hubungan. Kelas awam dan latihan dalaman boleh dibincangkan mengikut keperluan organisasi. Sila sahkan kelayakan HRD Corp (HRDF), pengaturan tuntutan, yuran dan tarikh dengan ISDS sebelum membuat tempahan.
Your trainer
Elizabethmary Gnanapragasam
A Learning and Development and Human Resources professional with more than 25 years of experience in people capability and organisational growth. Her expertise includes coaching, change management, performance management, employee engagement and leadership development.
Trainer availability is confirmed for each programme.
Get the full course brochure by email
Enter your contact details to receive the full course outline, learning outcomes and learning approach by email.
Questions about Conflict Resolution & Employee Relations
What does the Conflict Resolution & Employee Relations course cover?
Day one covers Root Causes of Workplace Conflict in High-Pressure Environments; Interest-Based Mediation & Negotiation Techniques for HR; Restorative Justice Frameworks vs. Punitive Disciplinary Action; Managing High-Conflict Personalities & Difficult Conversations. Day two covers Conducting Impartial, Trauma-Informed Internal Workplace Investigations; De-escalation Strategies in Crisis & Grievance Scenarios; Drafting Legally Sound Settlement & Resolution Agreements; Post-Conflict Team Re-Integration & Relationship Repair.
Who should attend Conflict Resolution & Employee Relations training?
HR business partners, employee relations specialists, people managers and workplace mediators involved in conflict or grievance handling.
Who teaches the Conflict Resolution & Employee Relations course?
Elizabethmary Gnanapragasam is the assigned trainer. Trainer availability is confirmed with your programme arrangements.
Does employee relations training include restorative approaches?
Yes. Restorative justice is considered alongside interest-based mediation, difficult conversations, impartial investigations, grievance de-escalation, resolution agreements and post-conflict reintegration. Relevant organisational procedures and legal context should be confirmed when arranging training.
How long is the Conflict Resolution & Employee Relations course?
The course runs for 2 days. Ask ISDS about the next public session or an in-house schedule for your team.
Is the Conflict Resolution & Employee Relations course HRDF claimable?
Ask ISDS to confirm HRD Corp (formerly HRDF) eligibility and claim arrangements for this programme before booking. Where applicable, claims are arranged through our partner, Orange Revolution.
Will I receive a certificate for the Conflict Resolution & Employee Relations course?
Public-class participants receive a certificate of participation. Ask ISDS about certificate arrangements for in-house training.
How much does the Conflict Resolution & Employee Relations course cost?
Ask for a quotation or an in-house proposal. Share your course, team size and preferred dates, and we will confirm the format, fees, inclusions and any HRD Corp claim arrangements.