Human-Centric & Adaptive Leadership Coaching Course

Develop leadership conversations that combine empathy and psychological safety with clear performance expectations and accountability. This two-day training programme is available for public or in-house delivery in Malaysia.

Duration2 days
FormatPublic or in-house
Programme8 practical modules
HRD CorpEligibility on request
CertificateParticipation (public class)
ISD Solution workshop participants posing with their certificates
Practical outcomeEvaluating Manager Effectiveness & 360-Degree Feedback Insights
Human resources

Course overview

Develop leaders who lead with empathy, emotional intelligence, and vulnerability while driving operational performance.

Programme: Human-Centric & Adaptive Leadership Coaching

What you will learn

  • Improves manager-employee trust, boosts team psychological safety, and elevates leadership effectiveness across hybrid setups.

Course outline

Explore the 8 modules covered in the programme. The sequence and emphasis can be tailored to participant needs.

Day 1 Modules (4 Modules)

  1. Core Tenets of Human-Centric & Vulnerable Leadership

    • Developing Emotional Intelligence (EQ) & Self-Awareness in Managers

      • Coaching Skills for Leaders: Active Listening & Powerful Questioning

        • Fostering Psychological Safety in High-Stakes Teams

          Day 2 Modules (4 Modules)

          1. Leading with Empathy through Organizational Change & Crisis

            • Balancing Compassion with High Performance & Accountability

              • Designing Peer Coaching & Leadership Mentorship Frameworks

                • Evaluating Manager Effectiveness & 360-Degree Feedback Insights

                  Put it into practice

                  Evaluating Manager Effectiveness & 360-Degree Feedback Insights

                  Trainer-led explanation and discussion connect the module topics to workplace application.

                  Who this course is for

                  People managers, HR and leadership-development teams, coaches and organisational leaders strengthening their approach to employee support.

                  Before you join

                  Bring a leadership conversation, coaching objective or change-management scenario. Use anonymised examples and confirm any equipment, software accounts or other prerequisites with ISDS before booking.

                  How to join this Human-Centric & Adaptive Leadership Coaching course in Malaysia

                  Develop leadership conversations that combine empathy and psychological safety with clear performance expectations and accountability. Share your objectives, participant roles and preferred dates with ISDS to arrange public or in-house training. We will confirm trainer availability, fees and delivery requirements.

                  • Public class: Join a small group of 3–10 participants at a professional venue, with direct trainer interaction and a certificate of participation. Ask ISDS about the next available session.
                  • In-house training: Arrange the 2-day course for your team at your office or chosen location, shaped around your objectives and participant profile.
                  • HRD Corp (HRDF) arrangements: Ask ISDS to confirm HRD Corp (formerly HRDF) eligibility and claim arrangements for this programme before booking. Where applicable, claims are arranged through our partner, Orange Revolution.
                  • Fees and dates: Request a quotation with your preferred dates and number of participants. ISD Solution is based in Klang, Selangor, Malaysia.

                  Send a training enquiry

                  Kursus Bimbingan Kepimpinan Adaptif Berpusatkan Manusia di Malaysia

                  Kursus dua hari tentang kecerdasan emosi, mendengar, keselamatan psikologi, empati, akauntabiliti, bimbingan rakan dan maklum balas 360 darjah. Kelas awam dan latihan dalaman boleh dibincangkan mengikut keperluan organisasi. Sila sahkan kelayakan HRD Corp (HRDF), pengaturan tuntutan, yuran dan tarikh dengan ISDS sebelum membuat tempahan.

                  Your trainer

                  Elizabethmary Gnanapragasam

                  A Learning and Development and Human Resources professional with more than 25 years of experience in people capability and organisational growth. Her expertise includes coaching, change management, performance management, employee engagement and leadership development.

                  Trainer availability is confirmed for each programme.

                  Get the full course brochure by email

                  Enter your contact details to receive the full course outline, learning outcomes and learning approach by email.

                  Questions about Human-Centric & Adaptive Leadership Coaching

                  What does the Human-Centric & Adaptive Leadership Coaching course cover?

                  Day one covers Core Tenets of Human-Centric & Vulnerable Leadership; Developing Emotional Intelligence (EQ) & Self-Awareness in Managers; Coaching Skills for Leaders: Active Listening & Powerful Questioning; Fostering Psychological Safety in High-Stakes Teams. Day two covers Leading with Empathy through Organizational Change & Crisis; Balancing Compassion with High Performance & Accountability; Designing Peer Coaching & Leadership Mentorship Frameworks; Evaluating Manager Effectiveness & 360-Degree Feedback Insights.

                  Who should attend Human-Centric & Adaptive Leadership Coaching training?

                  People managers, HR and leadership-development teams, coaches and organisational leaders strengthening their approach to employee support.

                  Who teaches the Human-Centric & Adaptive Leadership Coaching course?

                  Elizabethmary Gnanapragasam is the assigned trainer. Trainer availability is confirmed with your programme arrangements.

                  How does the leadership course balance empathy and accountability?

                  The outline includes compassion with high performance and accountability, alongside emotional intelligence, listening, questioning and psychological safety. Leading through change, peer coaching, mentorship and 360-degree feedback are also covered.

                  How long is the Human-Centric & Adaptive Leadership Coaching course?

                  The course runs for 2 days. Ask ISDS about the next public session or an in-house schedule for your team.

                  Is the Human-Centric & Adaptive Leadership Coaching course HRDF claimable?

                  Ask ISDS to confirm HRD Corp (formerly HRDF) eligibility and claim arrangements for this programme before booking. Where applicable, claims are arranged through our partner, Orange Revolution.

                  Will I receive a certificate for the Human-Centric & Adaptive Leadership Coaching course?

                  Public-class participants receive a certificate of participation. Ask ISDS about certificate arrangements for in-house training.

                  How much does the Human-Centric & Adaptive Leadership Coaching course cost?

                  Ask for a quotation or an in-house proposal. Share your course, team size and preferred dates, and we will confirm the format, fees, inclusions and any HRD Corp claim arrangements.

                  Email me the brochure

                  Human-Centric & Adaptive Leadership Coaching

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